Refund policy

7-day free returns

You can request a free return within 7 days of delivery if your item arrived damaged, was defective, or was different from what you ordered. We cover return shipping for eligible items.

7-day money-back guarantee for damage

If your item arrives damaged, contact us within 7 days of delivery to request a refund.

How to request a return or refund

Email support@thrugoods.shop with your order number and a short description. Photos can help us review the issue. If you cannot send photos, contact us so we can discuss another way to verify it. Wait for our instructions before sending an item back.

We’ll confirm the outcome, refund amount and expected timing by email. Your payment provider may take additional time to post an approved refund.

Consumer rights

The 7-day offers are in addition to your rights under applicable law. Contact us if your order differs from what was advertised or agreed, or arrives after the stated delivery schedule, so we can help with the remedies available to you.